Terms & Conditions

Booking Conditions

Hestia Travel P.C is a company registered in Greece with the registered company number Γ.Ε.ΜΗ 161569733000 and whose registered office address is Dimos Kassiopaion Kerkyra – Kentroma P.C. 49083

Your contract

The person making the booking (the “Lead Contact”) must be at least 19 years of age. By paying your initial money, you warrant that you have the authority to accept, and are accepting on behalf of all your party, these booking conditions. A contract will exist as soon as we issue our confirmation invoice, which will specify the name of the villa owner or their local agent.

A contract will exist as soon as we issue our confirmation invoice. We reserve the right to correct errors or revise costs at any time prior to the issue of the confirmation invoice. We also reserve the right not to accept any bookings. This contract is made on the terms of the booking conditions, which are governed by Greek Law, and it is agreed to submit to the jurisdiction of the Greek Courts at all times.

On Request

For those villas that we do not have the booking rights exclusively, reservations will be made on a request basis with the owner and will be confirmed in writing within 24 hours (usually within 12 hours). We keep our availability calendar synchronized with our owners on a regular basis, but we cannot guarantee that our availability is 100% accurate.

In case of cancellation

In case you cancel your confirmed booking, you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices or via e-mail and at open office hours/(excluding weekends).

You are strongly advised to take out adequate insurance (as soon as your booking is confirmed) to cover the risk of suffering loss if you need to cancel the booking.

There can be accommodation cancellation charges.

If you have to cancel your holiday, you may be liable for a refund.

Refunds only apply to the accommodation balance payments if the full rate of the accommodation has been paid. The following scheme applies:

56 days or more loss of deposit (including bookings made through an agent) and if the balance has been paid in full, then only 80% of this balance will be refunded.

55 days – 48 days prior to arrival a refund of 60%
47 days – 40 days prior to arrival a refund of 40%
39 days – 32 days prior to arrival a refund of 30%
31 days – 26 days prior to arrival a refund of 20%
25 – 1 days prior to arrival, or no show, no refund will be given.
If you decide to leave your accommodation earlier, no refund will be given for the remaining days.

Damage to accommodation

You must accept responsibility for the proper conduct of yourself and any members of your party whilst on holiday. This includes threatening behavior, physical and serious verbal assault behavior towards our resort staff. If there is such behavioral issues, we will have no further responsibility or liability to you. If you or any member of your party causes intentional, reckless, or negligent damage to any accommodation, property, or person, you agree to indemnify us for any loss (including legal costs) incurred as a result of such damage. Failure to pay for serious damage that you or your party has inflicted on a property can result in the local authorities being called to intervene.

Breakages

Every booking is subject to a non-refundable accidental damage insurance fee, which is payable with the final balance. The cost of the insurance is 8 euros per person, which is non-refundable. This is to cover minor items such as glasses, crockery, etc., up to a maximum value of 350 euros. All other breakages must be reported immediately to our local representatives and paid for locally before departure.
We reserve the right to charge for any serious damage or breakages not reported and found after your departure. Bookings to some destinations, and particularly luxury properties, carry a refundable breakage deposit typically between 250-1000 euros depending on property size (see property description for full details). This is payable either with the balance of your holiday and is refunded on your return, subject to a breakage/cleanliness inspection, or in certain cases, payable locally to the owner of the property or their local agent directly, who will deal with any refund subject to a breakage/cleanliness inspection. Please see your confirmation invoice for further details.

When damage is caused to the villa during your stay, we shall, at our absolute discretion, make a determination as to whether the cost of any repair and/or replacement should be deducted from your security deposit or whether the damage is sufficiently minor and/ or accidental in our opinion so as to be covered by the accidental damage insurance cover.

Unless otherwise stated, all bookings are subject to a non-refundable accidental damage insurance fee, which is payable with the final balance.

The accidental damage insurance fee payable under clause 10.1 covers you for minor accidental damage to the property and its contents during your stay up to the value of approximately €465. The accidental damage insurance fee is payable in addition to the security deposit payable.

Intentional damage or gross negligence is not covered by accidental damage insurance. Any damage must be reported to the management company prior to check out. If you fail to report any damage, the insurance will not cover you and you will be charged for the cost of repairs or replacement of items.

Building work, serious construction work, and the resulting noise from the site can take place at any time during the year on an adjoining or nearby property or land. Obviously, this is beyond the control of the property owners, their local agent, or us. Unfortunately, we do not receive notice in advance about when construction work will begin because it is performed by third parties over whom we have no control. We can assure you that we will do our best to minimise any inconvenience or interruption during your stay, and neither the property owner nor ourselves accept any liability or responsibility to pay any compensation. We closely monitor and will inform you immediately of any building work that could materially affect your stay in the property.

Air-conditioning / mains supplies / swimming pool

The air-conditioning, unless otherwise mentioned, is fitted in the bedrooms only and acts as a cooling and heating system. Air-conditioning units can be static, wall- or
floor-mounted, or portable, depending on the description. As with the U.K., in the event of a breakdown, engineers do have a specified call out pattern and it may take up to seven days before a visit can be arranged or a part ordered. The property owners will not pay compensation due to the failure of any appliance within this timeframe, but will, of course, assist you to the best of their ability. In the rare event of a total break-down of the basic supplies of water, electricity, and use of the swimming pool, the local agent / suppliers concerned will endeavor to resolve the problem within 24 hours on the nearest working day.

Payment of the Balance

The balance of the full payment must be paid at least forty five (45) calendar days before your arrival. If the balance is not received by us by the due date, we shall be entitled to cancel the booking without prejudice to our claim for cancellation charges and to retain the deposit.

Prices

We reserve the right to increase or decrease our prices at any time prior to your booking, and you will be informed about the most current price in our offer to you. Unless otherwise agreed with us, all charges that make up the total price specified in our booking invoice will be offered in Euro (€) currency.

Behavior & Damages to the Property

The client signing the booking form is responsible for the correct and decent behavior of his / her party. You are responsible for any losses or damage that you or members
of your party may cause to the property or its contents. You are required to immediately report any damage to the property key holder or to us and to bear the cost of repair or replacement. Should you or any member of your party behave unrespectfully towards the property, its contents, or the neighbors, we, or anyone acting on our behalf, or the key holder, have the right to ask all guests to vacate the property immediately.

We reserve the right, in our absolute discretion, to terminate or curtail your stay if your behavior is likely, in our reasonable opinion or that of anyone acting on our behalf or that of the key holder, to cause distress, damage, annoyance, or danger to other individuals or to any third party, or their property.

Entertaining at the property

Entertainment parties and functions involving a large number of invitees are strictly prohibited, unless fully approved by the property key holder in advance and notified to
us (venue fees may apply). Should you make an unauthorized use of the property in such a way, we, or anyone acting on our behalf, or the key holder, have the right to ask all guests to vacate the property immediately, and your security deposit will be fully forfeited until all applicable claims are fully assessed by the owner.

Disclaimer of Guest Injury

Neither the owner of the property nor us can be held responsible for any accidents or injuries that occur to any or all guests during their stay at the property under any circumstances.

Children’s policies

Children are generally welcome in our properties. However, some property owners apply certain age restrictions to children. It is your duty to notify us if there will be any children (and their exact age) in the party before finalizing the booking.

Pets & Smoking

Pets are generally not accepted in our properties. If you want to bring one pet with you, please check with us first so as to get authorization from the owner. If accepted, you will be asked for an additional security deposit.

The residence is smoke-free. The guest agrees that he/she shall neither smoke nor allow smoking in the residence during the rental term – all costs to remove any smoke odor will be billed to the guest after departure. If it is determined the guest has been smoking in the residence, a recovery fee will be charged and taken from the guarantee.

This agreement may not be assigned or transferred to any party other than the guest. A guest should be in occupancy of the residence and should be responsible for its invitees.

Photographs

All our photographs are intended to provide an overall impression rather than, details of a specific property. The company is not liable for any items of furniture or chattels that appear in the photographs, which may have been changed or removed from the property, or any aspects of the property’s surrounding environment that may have changed since the photographs were taken.

Swimming pool

The swimming pool, when available, will be kept clean and operational by the property staff. Some, but not all, properties will provide pool towels for guest use. Beach towels are usually not provided.

Maid & Cleaning Service

The property will be cleaned at the beginning of the rental period, before your arrival. General maid service is normally provided once a week and towel changes are provided twice a week, unless agreed differently at the time of booking.

Extra Daily Maid Service

Most of our properties include a weekly cleaning service as well as a change of linens and towels. Should you require extra maid service, please advise us at the time of booking. We cannot guarantee availability at any time, but we will do our utmost to satisfy your request. All quoted charges will need to be prepaid at the time of booking the specified extra service. A third party cleaner is not allowed to have access to the property at any time.

Cook Service

Most properties do not provide cooking service unless specified otherwise. Should you require a private cook or a caterer, please advise us at the time of booking. We cannot guarantee availability at any time, but we will do our utmost to satisfy your request. All quoted charges will need to be prepaid at the time of booking the specified extra service. A third party private cook or caterer is not allowed to have access to the property at any time.

Electricity and water

Please note that some of our properties are located on smaller islands with existing problems of drought. Therefore, water is a commodity to be used sparingly during the summer months. If you experience a shortage of water, we will do everything we can in time to re-establish its supply or arrange for a temporary supply. Electricity can also be disrupted, normally for a short period of time. However, we cannot be held responsible for any inconvenience created by events beyond our control.

Satellite TV, Telephone and Internet Service

Please note that some of our properties do not have telephone or Internet service, unless otherwise specified. In this case, we strongly recommend traveling with at least one mobile phone. When satellite TV and/or Internet service are provided at the property, we cannot guarantee that we will be able to re-establish the connection in the event of a technical problem beyond our control, such as a faulty line from the local telephone company or issues related to the speed of the Internet. We are not responsible for the speed or quality of the Internet connection, which may vary due to third-party service providers.

Valuables

Valuables left at the property are at the clients’ risk. Neither us nor the key holder of the property or staff can be held responsible for their loss, misplacement, or robbery at any time. Some of our properties offer a safety box.

Applicable Law – Jurisdiction

In the event of any dispute concerning the terms and conditions of this agreement, the parties agree that any such disputes shall be settled at the Courts of Corfu (Greece) in accordance with the Laws of Greece.

The property may not be occupied by more than the maximum number of people specified in the property’s description (except for when there is a prior written agreement with us).
Breach of this clause may result in your eviction from the property and/or additional guests being asked to vacate, and in this event, you will not be entitled to a refund. We and our agents reserve the right of entry to the property at any time.

You and all members of your party agree not to use the property for any illegal or commercial purpose, including subletting.

On departure, you should leave the property in a reasonably clean and tidy condition so that it can be efficiently prepared for the next guests. Excessive rubbish left on your departure day will be charged at the rate agreed by the individual homeowner. Excessive cleaning required will also be charged at the rate agreed by the individual homeowner.

If excess rubbish must be cleared or excessive cleaning of the property is necessary following your stay, any charges will either be:
(a) deducted from your security deposit; or (b) invoiced to your mailing address and you agree to pay such charges.
You must inform the property management company immediately if you identify any damage to the property or its contents, or if something gets broken, stained, marked, or damaged in the property during your stay, so that remedial action can be undertaken as soon as possible.
For security and legal reasons, we and the resort do not accept packages, parcels, or letters to our offices or homes on behalf of guests. The resort, owner, or Hestia travel are not liable for any loss of packages that are sent to our offices or one of our vacation homes/ rooms.

Passport and VISA requirements

All travelers must have valid passports and any necessary visas. All British citizens require a full 10 year passport valid for a period of at least 6 months beyond their holiday return date.

Our liability to you

We will not be liable or pay you compensation for any injury, illness, death, loss, damage, expense, cost, or other claim of any description if it results from:-
(a) the person(s) affecter’s act(s) and/or omission(s); (b) a third party’s act(s) and/or omission(s); (c) unusual or unforeseeable circumstances beyond our or our supplier(s) control, the consequences of which could not have been avoided even with all due care; or
(d) an event which we could not, even with all due care, have foreseen.
For the avoidance of doubt, we do not exclude or limit in any way our liability for:
(a) death or personal injury as a result of our negligence or that of our employees, agents, or subcontractors; or (b) fraud or fraudulent misrepresentation.
You are reminded to exercise care as to your personal safety and the safety of your party.
Use of the pool and any community pool, aqua area, tennis court, and recreation area is entirely at your own risk. Children should always be accompanied by an adult when visiting lakes and wetland areas.

Valuables should be left in a secure place out of sight.
For the avoidance of doubt, we cannot accept any liability for the failure of public supplies such as water, electricity, or gas supplies. We also cannot accept liability for the consequences of actions or omissions relating to the supply or control of mains services that are beyond our control, or for any actions taken in the vicinity of the villa by any authority over which we have no control.

Although we do our best to find the most suitable services that meet your expectations, we bear absolutely no responsibility in case you are dissatisfied or unhappy with any service provided, such as transfer booking, car rentals, boat rentals, excursions bookings, together with any other service mentioned on our website.

We are committed to ensuring the satisfaction of our guests. In the event of unforeseen circumstances or issues with the reserved villa, we offer a Villa Match. This entitles our guests to be relocated to a similar or superior villa, subject to availability and within the same price range, ensuring that their vacation remains exceptional.

Our Villa Match reflects our dedication to providing a seamless and enjoyable stay for our valued guests.

Force Majeure

We will not be liable for any failure to perform, or delay in performance of, any of our obligations under these terms or any delay to, or during, your holiday that is caused by an event out of our control (Force Majeure).
A Force Majeure means any act or event beyond our reasonable control, including without limitation, flight delays or cancellations, airport closures, adverse weather conditions, industrial disputes, civil commotion, riots, invasions, terrorist attacks or threats of terrorist attacks, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of a public or private telecommunications network.

If a Force Majeure takes place that affects the performance of our obligations under these terms, we will contact you as soon as reasonably possible to notify you.

We strongly recommend that holiday insurance is taken out by you to cover the risk of holiday cancellation or curtailment in such circumstances.

Excursions and area information

We or the service provider may provide you with information (before departure and/or when you are on holiday) about activities and excursions which are available in the area you are visiting. Neither we nor the service provider will have any involvement in any such activities or excursions which are neither run, supervised or controlled in any way by us or the service provider. They are provided by local operators or other third parties who are entirely independent of us. They do not form part of any contract with us or the service provider even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. Neither we nor the service provider can accept any liability on any basis in relation to such activities or excursions. Neither we nor the service provider exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury. We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or
activity will take place as these services are not under our control. If you feel that any of the activities or excursions referred to on our website and in our other advertising material which is not part of your contract is vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to area information and/or such outside activities or excursions which can reasonably be expected to affect your decision to book with us, we will pass on this information at the time of booking.

Passports, visas, and health requirements

The passport and visa requirements of your country may change, and you must check the most up-to-date position in good time before you go on holiday. At the time of booking and
in good time before and close to departure, you must check entry and other official requirements for all countries to or through which you are travelling, as well as any requirements applicable on your return to your home country. Requirements are likely to change and travel restrictions may be imposed (which could be at no or very short notice prior to departure) as a result of the coronavirus situation. You must also keep this information up-to-date while you are away.

A British passport would usually take approximately 3 to 6 weeks to obtain, but it is currently taking much longer. If any member of your party (who is a British citizen) is 16 or older and hasn’t got or previously held a British passport, even more time is needed to be allowed as the UK Passport Service has to confirm your identity before issuing your first passport. If any person on the booking is not a British citizen or holds a non-British passport, you must check the applicable passport and visa requirements with the embassy or consulate of the country (ies) to or through which you are intending to travel. Please ensure that you check the latest position on applying for or renewing a passport at the earliest opportunity.

It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions, and other health related measures (including those which have been introduced to deal with the coronavirus) in good time before departure. Details are available from your GP surgery, local travel clinic and the National Travel Health Network and Centre (http://travelhealthpro.org.uk/. Information on health abroad is also available on www.nhs.uk/Live-well/healthy-body/before-you-travel. You should obtain an EHIC (European Health Insurance Card) prior to departure, where applicable. An EHIC is not a substitute for travel insurance. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. Please therefore check with a doctor or clinic or other reliable source of information not less than 6 weeks prior to departure and also closer to
departure to ensure that you are aware of and can meet the necessary requirements and have the latest information. Please be aware that there may be enchanced screening/monitoring at exit and entry points both in the UK and overseas. In certain situations and when arriving from certain countries, you may be required to self-isolate or quarantine for a set period on arrival.

It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before your arrangements commence. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused to entry onto any means of transport or into any country due to a failure on your part to obtain and carry all the required documentation or to otherwise comply with all applicable requirements (including health/coronavirus related ones). If you are unable to travel as a result of failure or inability to comply with any health related or other requirements, cancellation charges will apply.

Website / advertising material accuracy

The information contained on our website and in our other advertising material is believed to be correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.

Safety standards

Please note, it is the requirements and standards of the country in which any services which make up your confirmed arrangements are provided that apply to those services, and not those of the country. As a general rule, these requirements and standards will not be the same as in your country and may sometimes be not as high as well.

International transport arrangements

You are responsible for arranging your transport to and from your home country. We cannot accept any responsibility for any problems or claims arising from any international transport services.

General

Please note that swimming pools carry their own inherent risks. When you arrive at the property, you should spend some time getting acquainted with the location, layout, and depths of any swimming pool(s) on the property.

Please take note of any pool warning signs, depth markings (which may not be accurate) and other instructions for use that may be displayed. Young children must not be allowed to wander unaccompanied in the grounds of any property where there is a swimming pool. You are responsible for the safety of those using the pool at all times. Children must be properly supervised at all times whilst using or in the vicinity of any swimming pool. You should not enter the water if you have consumed alcohol.

You must ensure you are familiar with any pool protection measures in place. You are fully responsible for ensuring that the alarm/fence, or cover is in place at all times when the pool is not in use.

Any use of a gym is entirely at your own risk and responsibility.
The property may have an internet connection point. For reasons outside of the service provider’s control, the service provider cannot accept any responsibility for any problems you may encounter when trying to connect to the internet. The supply of relevant plugs and cables in order to connect are your responsibility. An internet service may not always be possible.
Unless included in the price, all charges for using the internet are your responsibility.

Reviews

Clients’ reviews may be uploaded onto the property’s page for the sole purpose of informing future clients of other opinions on the service level and quality of the property. The company reserves the right to adjust, refuse, or remove reviews at our sole discretion.

Data Protection & Privacy Policy

In order to provide our services to you, we have to collect personal information. We may collect all or some of the following:
• Names, passport numbers, dates of birth and contact details
• Credit/ debit card or other payment details
• Special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements
For the information that is considered “sensitive personal data” we will cater not to disclose to a third party.

However, we may need customer list information with the minimal needed personal information in order to help the supplier/provider/owner fulfill the services requested. Also local law may require certain information to be recorded by us or the supplier/provider/owner in order to be available for the local authorities in case of inspection.

Arrival and Departure Time

Arrivals and departures are on Saturdays only, unless agreed differently at the time of booking. Check-in time is normally from 3pm local time. Check-out time is normally
before 10am local time. In case of flight delays or inconvenience while travelling, clients should contact us the earliest possible. We cannot guarantee early check-ins or late checkouts unless confirmed by us in advance.

Complaints

We have visited and checked each property. The descriptions displayed on our website and other promotional / marketing media are accurate and made in good faith. However, we decline all responsibility for any modifications or alterations made to the property and its contents by the owners without our knowledge. We as well a s the property owners do not bear any responsibility for a possible shortage of water, gas or electricity supply and/ or loss of internet connection, nor for the breakdown of the swimming pool filtration system for reasons that are beyond the legal boundaries of the property. We will do our very best to assist you and solve these problems the soonest possible.
If you have any problem during your stay, which cannot be satisfied by dealing directly with the property key holder, you should contact us immediately. It is impossible for us to help you claim compensation from the owner if you do not contact us during your stay. It is unreasonable to take no action whilst staying at the property but to write a letter of complaint on return. Complaints lodged at the end of the rental period will not be taken into consideration. Clients who decide to leave the property earlier without us knowing it, they loose all rights to any eventual refund or rebate.

Instant Bookings

Customers are able to book accommodation instantly online via the Hestia travel page, whereby Hestia travel will confirm the booking with the supplier and notify the customer when the booking is confirmed. In the event of an instant booking being not confirmed by the supplier, the Ministry of Villas shall liaise with the customer to arrange alternative accommodation or refund all monies paid for the instant booking.

Placed on Hold

Customers are able to put accommodation on hold for the accommodation to be reserved for them for up to 48 hours. Should the customer wish to proceed with the booking, Hestia travel shall update the status of the booking to ‘Pending payment’ and issue an invoice for the customer to complete payment. In case the customer does not confirm the booking within 48 hours, the dates on hold shall be released.

Directions and Maps

We provide clear easy to follow directions giving the precise location of your booked Accommodation. If you would like us to talk you through the directions before you leave, we would be very happy to do so.

Collection and Return of Keys

The collection and return of the Accommodation keys is always at the responsibility of the Customer. The keys should be either collected from the local villa/ house/ room manager unless stated otherwise at the time of booking. At the end of the holiday it is the Customer’s responsibility to return the keys to the same place where collected.

Alteration by guests

If you wish to amend your holiday after it has been confirmed, (for example, your chosen holiday date, accommodation or destination), we will do our best to make these changes, but it may not always be possible. Where it is possible for us to make an amendment for you, the amendments will be subject to payment of an administration fee of 25 euros plus any additional costs imposed by any of our suppliers. Should we be unable to assist you with your amendment and should you not wish to proceed with your original booking, we will treat this as a cancellation by you. As such, you will be liable for any cancellation fees. Any requested holiday changes must be made in writing via email. This email must come from the lead customer’s email address.

Pricing Errors

In rare circumstances, prices may be input incorrectly into our booking system or websites. In these instances, any contract that is entered will become null and void. In these unlikely circumstances, we will offer you a cancellation with a full refund or the opportunity to pay the correct price.

Let's plan your vacation!

Τhe team of Hestia Travel will happily help you plan your next holidays and create your dream vacation. Should you have any further questions, please do not hesitate to contact us.



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